L2 Field Engineer
Core
Provide on-site and remote technical support, hardware deployment, and PC imaging for a diverse client base.
Role type
L2 Field Engineer (Help Desk)
Builds
IT support services and hardware solutions for enterprise clients
Domain
IT Services / Managed Service Provider (MSP) (via careerplan.io/jobs/59-00E-05-074-89-40A-l2-field-engineer)
Deliverable
client delivery
Required skills
hardware deployment, PC imaging, remote troubleshooting, issue diagnosis, customer support, documentation, process improvement
Preferred skills
CompTia A+, CompTia Network+
Responsibilities
Handle client support requests, deploy hardware, perform PC imaging, troubleshoot escalated issues, travel to client sites, document troubleshooting steps, suggest procedural improvements