Workshop Controller
Core
Lead and manage daily workshop operations for a truck dealership, overseeing technicians and service advisors to ensure efficiency and profitability.
Role type
Workshop Controller (Team Lead)
Builds
Heavy vehicle maintenance and repair services for premium truck brands (Mercedes-Benz, Freightliner, Fuso)
Domain
Heavy vehicle industry / Automotive after-sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work
Required skills
Team leadership, workshop operations management, scheduling and task allocation, work order and invoice record keeping, customer service management, strategy development for performance improvement, warranty guideline compliance
Preferred skills
Experience with European, American, or Japanese truck brands
Responsibilities
Lead and mentor technicians and apprentices, Manage workshop operations including scheduling and task allocation, Maintain accurate records of work orders and invoices, Ensure top-quality customer service and satisfaction, Develop strategies to enhance workshop performance, Communicate with service advisors to update customers
Seniority
Mid-level, hands-on IC