Customer Experience Specialist (Technical Writing)
Core
Write, edit, and publish internal knowledge base articles, translating complex product and technical information into clear, accurate, plain-English content for internal teams.
Role type
Technical Writer (Internal Knowledge Base)
Builds
Internal knowledge base articles, response registers, scripting, and user tips for support and account management teams.
Domain
Health IT / Software
Required skills
Technical writing, content auditing, stakeholder collaboration, data analysis, quality monitoring, time management, self-organization
Preferred skills
Interest in software and e-health technology, continuous improvement mindset, adaptability
Technologies
None explicitly stated
Responsibilities
Write and edit internal knowledge base articles; Review knowledge base daily for new articles and modifications; Partner with Support, Training, and Product Leaders to capture issue resolutions; Maintain and improve the register of approved responses and user tips; Contribute to onboarding and product training content; Work with Quality Assurance and Data Analytics for quality monitoring.
Seniority
Individual Contributor
