Hospitality Operations Director
Core
Lead operational performance and guest experience across a diverse portfolio including a Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation, and Reservations.
Role type
Senior leadership hospitality operations director
Builds
A premium, seamless estate experience across multiple hospitality departments
Domain
Luxury hospitality, wine estates, and premium service environments
Required skills
Commercial acumen, operational management, financial management, people management, team leadership, conflict resolution, compliance management, health and safety oversight, continuous improvement, resource utilization
Preferred skills
Experience in luxury, boutique, or wine-estate environments, high emotional intelligence, commitment to service excellence
Technologies
Operational planning systems, stock control systems
Responsibilities
Lead day-to-day operations across all hospitality departments, Drive guest satisfaction and deliver a premium estate experience, Lead, coach and develop Hospitality HODs and teams, Monitor operational performance, budgets, costs, and profitability, Oversee operational planning, systems, stock control, compliance, and quality assurance, Identify opportunities for continuous improvement and sustainable growth
Seniority
Senior, hands-on leadership