Hospitality Operations Director
Core
Lead operational performance and guest experience across a diverse portfolio including a Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation, and Reservations.
Role type
Senior Hospitality Operations Director
Builds
Integrated luxury hospitality estate experience
Domain
Luxury hospitality, wine estate, and premium tourism
Required skills
Multi-department operations management, team leadership and coaching, budget and profitability control, operational planning and compliance, conflict resolution, commercial acumen, health and safety oversight
Preferred skills
Experience in luxury/boutique/wine-estate environments, sustainable growth strategies
Technologies
Operational systems, stock control systems
Responsibilities
Lead day-to-day operations across all hospitality departments, drive guest satisfaction, coach and develop HODs and teams, monitor operational performance and budgets, oversee operational planning and compliance, identify efficiency opportunities, manage operational challenges
Seniority
Senior, hands-on IC