Service Operations Manager
Core
Lead service operations for a global interventional cardiology and vascular device portfolio, owning field performance, delivery execution, and operational governance across a geographically distributed team.
Role type
Senior Service Operations Manager (Medical Devices)
Builds
Field service delivery infrastructure and operational capabilities for a multi-technology medical device portfolio.
Domain
Medical Devices (Interventional Cardiology and Vascular)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, field team leadership, training program management, root-cause analysis, regulatory compliance, product lifecycle support, operational governance, cross-functional partnership
Preferred skills
Experience with service delivery in regulated environments, experience with product portfolio expansion and acquisition integrations
Technologies
Enterprise service technology platforms
Responsibilities
Lead service operations for a global interventional cardiology and vascular device portfolio, Own the service training and technical education function end to end, Drive measurable improvement in service performance using indicators, Manage service quality and compliance activities, Serve as the operational bridge between field teams, manufacturing sites, parts supply organizations, commercial teams, and enterprise service technology platforms
Seniority
Senior, hands-on IC
