Customer Support Representative US/UK/AUS
Core
Liaison between the company and customers, solving issues, complaints, and inquiries to maintain high customer satisfaction.
Role type
Customer Support Representative
Builds
Sustainable customer relationships and internal documentation/help files
Domain
Customer Support / General Business
Deliverable
client delivery
Required skills
Phone and verbal communication, active listening, multitasking, time management, problem-solving, product knowledge, CRM proficiency, Microsoft Office Suite
Preferred skills
International customer support experience, quota over-achievement, adaptability, conflict resolution
Responsibilities
Manage inbound and outbound calls, chats, and email tickets; Identify customer needs and provide solutions; Set appointments and follow up with prospects; Create documentation and help files; Meet personal and team targets.
Seniority
Mid-level (2-7 years experience)
