ACES Program Manager, Delivery Experience Accuracy Process Excellence, Amazon Customer Excellence System
Core
Own end-to-end identification, analysis, and resolution of delivery promise failures across Brazil's fulfillment network using Lean Six Sigma methodology.
Role type
Senior operational excellence program manager (logistics)
Builds
Sustainable improvements to delivery promise accuracy across planning, fulfillment, linehaul, and last-mile operations.
Domain
Logistics and Supply Chain (Brazil)
Required skills
Lean Six Sigma (DMAIC), root cause analysis (5-Why, Fishbone, FMEA), data analysis, program management, stakeholder management, process improvement, control plan development, cross-functional leadership
Preferred skills
Black Belt certification, SQL, SPC (control charts, OCAP), Amazon operational systems (PerfectMile, ATROPS), MBA
Technologies
Lean Six Sigma, DMAIC, 5-Why, Fishbone, FMEA, SPC, OCAP, SQL, PerfectMile, ATROPS, FMC, SSP
Responsibilities
Lead root cause analysis for delivery accuracy failures, own DMAIC projects for high-impact defect buckets, design and implement corrective actions, manage DEA governance cadence, lead Kaizen events and War Rooms, benchmark processes against other geographies
Seniority
Senior, hands-on IC