Multi-lingual ES - Spanish, Global Security Operations Center
Core
Triage and manage security and operational risks for Amazon's global operations, including incident response, workplace violence triage, and crisis coordination.
Role type
Escalation Specialist (Security Operations)
Builds
Incident response workflows and crisis management coordination for delivery associates and customers
Domain
Logistics / Security Operations
Deliverable
dashboards & analysis
Required skills
Incident triage, crisis management, conflict resolution, multitasking, clear oral and written communication, Microsoft Office proficiency
Preferred skills
Experience in IT/operations/call/command center environments, experience resolving conflicts and setting customer expectations
Responsibilities
Research and troubleshoot security incidents using internal tools, prioritize incoming incidents, transfer lower severity calls to appropriate partners, manage communications between internal and external stakeholders, write timely reports for senior leadership
Seniority
Individual Contributor, operational support
