Program Specialist, IN Seller Reimbursements
Core
Lead program initiatives and escalations management to reduce process defects and improve seller experience in the reimbursements vertical.
Role type
Program Manager (Reimbursements Operations)
Builds
Process improvements and standardized procedures for seller reimbursements
Domain
E-commerce / Financial Operations
Required skills
Program management, data analysis, root-cause analysis, stakeholder communication, process standardization, KPI definition, project management tools
Preferred skills
Consumer product compliance knowledge, regulatory compliance management experience
Responsibilities
Define and achieve program KPIs, perform data deep-dives and root-cause analysis, lead initiatives to eliminate process defects, communicate business updates to stakeholders, resolve blockers, systematically escalate and follow up on problems
Seniority
Mid-level, hands-on IC