Customer Support Associate
Core
Provide world-class customer service and resolve issues for Secretlab's global customer base across 60+ countries via email, live-chat, and phone.
Role type
Customer Support Associate
Builds
Customer satisfaction and brand loyalty for gaming chairs and related products
Domain
Gaming hardware / Consumer electronics
Deliverable
client delivery
Required skills
Written and spoken English, Email writing, Customer relations, Logistics coordination, Post-sales servicing, Warranty handling, Product knowledge
Responsibilities
Answer customer enquiries via email, live-chat, and phone; Liaise with overseas logistics partners to resolve issues; Handle post-sales servicing and warranty claims; Document customer issues and follow up on resolutions.
Seniority
Individual Contributor
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