Senior Manager - Documentation - Container Freight Station - Mundra
Core
Oversee end-to-end documentation, gate operations, customer service, and compliance for Container Freight Station (CFS) import/export operations.
Role type
Senior Manager, CFS Operations & Documentation
Builds
Efficient container handling, customs-compliant documentation, and customer service processes for shipping lines and logistics partners
Domain
Logistics & Supply Chain (Container Freight Station)
Required skills
Documentation process management, Customer service leadership, Gate & Weighbridge operations, Customs compliance, Vendor & contractor management, Billing & revenue assurance, MIS & reporting, Stakeholder management
Preferred skills
Automation of documentation workflows, TOS system optimization, Continuous process improvement
Technologies
Terminal Operating Systems (TOS), Weighbridge systems, MIS reporting tools
Responsibilities
Oversee documentation processes for import/export and CFS operations; Lead customer service team to meet CSAT targets and resolve escalations; Manage gate and weighbridge operations to ensure efficiency; Ensure compliance with customs regulations and statutory requirements; Manage M&R activities for container repair and release; Oversee billing, revenue assurance, and system accuracy; Manage vendor and contractor relationships; Generate operational reports and performance dashboards; Coordinate with IT for system enhancements and automation.
Seniority
Senior, hands-on IC