Process Manager
Core
Manage claim documentation, data, and reporting for insurance brokers, coordinating with TPAs and insurers to resolve client queries and support renewals.
Role type
Senior Process Manager (Insurance Operations)
Builds
Claims and endorsement data pipelines, client reports, and operational workflows for insurance brokers.
Domain
Insurance brokerage and claims processing
Deliverable
dashboards & analysis
Required skills
Claims data management, TPA/insurer coordination, report generation, query resolution, client communication, MS Office (Excel, Word, Outlook)
Preferred skills
Insurance domain knowledge, analytical problem solving, multi-tasking
Responsibilities
Support employees in claim documentation; manage claims/endorsement data; coordinate with TPA and Insurer for timely processing; prepare weekly/monthly data and claims reports; resolve client queries within TAT; support clients during renewals; conduct monthly client meetings.