Director, Customer Success

België💼 Full-time🗓 2026-09-25 → 2026-10-02

Core

Lead a global Customer Success team to drive retention, growth, and customer health for a SaaS financial planning platform used by 3,000+ finance teams.

Role type

Senior IC Customer Success Director (Global)

Builds

Global customer success strategies, scalable playbooks, and retention programs for Prophix One™

Domain

SaaS / Corporate Performance Management (CPM) / Financial Planning

Required skills

Global team leadership, GRR/NRR ownership, cross-functional partnership, strategic account management, operational efficiency, financial analysis, C-suite engagement, project management, AI tool adoption

Preferred skills

CPM/BI domain expertise, CRM/CS platform proficiency, additional languages, AI-powered engagement experience, high-growth SaaS scaling experience

Technologies

AI-powered solutions, customer management platforms, CRM tools, customer success platforms

Responsibilities

Lead and develop a high-performing global CS team; Own GRR, NRR, and customer health targets; Execute global CS strategies; Partner with Product, Sales, and Professional Services; Manage renewals and strategic escalations; Drive operational efficiency via data and AI tools.

Seniority

Director, hands-on leadership

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About Prophix

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter. We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.