Control Tower Outbound Specialist
Core
Provide 24/7 end-to-end operational support and drive KPI performance across a network of 40+ EU/UK third-party logistics (3PL) fulfillment centers.
Role type
Senior operational logistics specialist (Control Tower)
Builds
Standardized, optimized processes for external fulfillment operations
Domain
Logistics / Supply Chain / E-commerce
Deliverable
dashboards & analysis
Required skills
Operational logistics experience, stakeholder management, data analytics, MS Office suite, English (upper intermediate), Spanish (fluent)
Preferred skills
Experience in retail, hospitality, or customer service
Responsibilities
Resolve daily operational challenges with 3PL partners, monitor and drive KPI management, facilitate communication between 3PLs and Amazon teams, lead internal projects to enhance and automate Control Tower services, develop business intelligence solutions to improve operational visibility
Seniority
Mid-level, hands-on IC
