2nd line support engineer
Core
Resolve escalated incidents and manage complex configurations for SharePoint, M365, and Salesforce environments to ensure seamless IT operations.
Role type
2nd line support engineer (Salesforce & M365/SharePoint)
Builds
Production support for enterprise collaboration and CRM platforms
Domain
IT Service Management / Enterprise Software Support
Deliverable
client delivery
Required skills
SharePoint Online administration, M365 troubleshooting, Salesforce administration, ITIL process adherence, Power Platform familiarity, incident management
Preferred skills
Power Apps, Power Automate, complex integration optimization
Technologies
SharePoint Online, Microsoft Teams, OneDrive, Power Platform, Salesforce
Responsibilities
Create and maintain SharePoint sites, document libraries, and access rights; troubleshoot complex synchronization and access issues within M365; support integrations between SharePoint and M365 apps; handle escalated tickets and monitor process quality; manage and support the Salesforce environment
Seniority
Mid-level, hands-on IC
