French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Core
Provide high-level technical assistance and service excellence for iRobot consumer electronics products to French-speaking customers.
Role type
Support Specialist (Consumer Electronics/Robotics)
Builds
iRobot autonomous cleaning devices and smart home connectivity solutions
Domain
Consumer electronics, robotics, home automation
Deliverable
client delivery
Required skills
French (native or fluent), troubleshooting autonomous cleaning devices, smart home connectivity, CRM documentation, cross-functional collaboration
Preferred skills
passion for consumer electronics, technologically savvy, willingness to learn complex product ecosystems
Responsibilities
Deliver expert technical support via phone, email, and chat; troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity; document customer interactions and technical cases accurately within the CRM system; collaborate with cross-functional teams to escalate persistent technical challenges
Seniority
Individual Contributor
