Global Escalation Manager, APAC YouTube Operations
Core
Executive point of contact leading escalation management for YouTube's highest priority escalations in APAC, managing end-to-end lifecycle including rapid triage, external communications, and post-incident analysis.
Role type
Senior leadership operations manager (crisis communications & risk)
Builds
Rapid, real-time responses to high-stakes issues across social media and executive channels for the YouTube brand.
Domain
Social media operations, trust and safety, crisis communications
Deliverable
client delivery
Required skills
Executive presence, crisis communication, team leadership, cross-functional stakeholder influence, operational KPI management, incident triage, post-incident analysis
Preferred skills
High-profile escalation management, editorial eye for brand voice, familiarity with YouTube creator ecosystem, C-suite reporting, influencing without authority
Technologies
None stated
Responsibilities
Lead escalation management for YouTube's highest priority escalations in APAC; Manage end-to-end lifecycle of escalations ensuring rapid triage and resolution; Recruit and mentor a team of Strategic Comms and Risk Managers; Deliver clear crisis communications and post-incident reviews to executives; Establish and report on team operational KPIs.
Seniority
Senior, hands-on IC with team leadership
