Medewerker Servicedesk
Core
First point of contact for users of the digital customer portals of the Immigration and Naturalisation Service (IND), helping applicants and representatives with technical and functional questions.
Role type
Service Desk Agent (Customer Portals)
Builds
Digital customer portals for immigration and naturalisation services
Domain
Public sector / Government / Immigration
Deliverable
client delivery
Required skills
Telephone customer contact, Technical and functional problem analysis, Digital system affinity, Process improvement thinking, Multitasking
Preferred skills
Affinity with ICT and customer contact
Responsibilities
Register and handle user reports via phone and digital systems, Analyze technical and functional problems within customer portals, Inform users about solutions and next steps, Coordinate with departments such as Functional Management and business offices, Identify recurring questions and outages, Contribute to process and service improvements
