back office operativo - Genova
Core
Managing and registering operational reports for malfunctions and intervention needs, coordinating technical maintenance interventions in Italy and abroad.
Role type
Operational Back Office Coordinator
Builds
Operational maintenance interventions and service continuity
Domain
Facility Management / Multiservices
Deliverable
dashboards & analysis
Required skills
Ticketing systems, Office suite, PC proficiency, English (good), organizational skills, problem solving
Preferred skills
French, technical background, customer care experience
Responsibilities
Receiving and registering operational reports via phone, email, or internal tools; Opening, classifying, and updating tickets based on priority; Supporting planning and coordination of technical interventions; Monitoring request status and soliciting feedback for ticket closure; Basic document management and operational reporting
Seniority
Junior to Mid-level, hands-on IC
