JUNIOR SERVICE DESK
Core
Data entry, updates, and control in enterprise systems; supporting the Service Desk team with client requests and reporting.
Role type
Junior Service Desk Operator
Builds
Data management and reporting for client support operations
Domain
ICT / Software Design
Deliverable
dashboards & analysis
Required skills
Advanced Microsoft Excel (functions, pivot tables, formulas, filters), Data entry, Data analysis, Attention to detail
Preferred skills
Prior experience in similar roles, IT/Technical/Administrative diploma
Technologies
Microsoft Excel
Responsibilities
Insert, update, and control data in enterprise systems; Support the Service Desk team in managing client requests and reports; Collaborate with other departments to ensure data accuracy and timeliness.
Seniority
Junior, entry-level IC
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