Medewerker Frontoffice – Zwolle
Core
First point of contact for customers regarding technical issues like cooling systems or doors, handling 40% phone and 60% email inquiries.
Role type
Front office customer service agent
Builds
Customer support and issue resolution for a technical company
Domain
Technical services / Customer support
Deliverable
client delivery
Required skills
Problem-solving, multitasking, planning and organizing, flexibility, independent work, hands-on approach
Preferred skills
Proactive attitude, team player, ability to work weekends
Technologies
None stated
Responsibilities
Answering customer calls and emails, resolving technical issues, maintaining high customer satisfaction, coordinating with the team
Seniority
Junior, entry-level with 1+ years experience
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