L2/3 Field Engineer
Core
Provide Level 2 and Level 3 technical support for client infrastructure, handling complex issues, escalations, and assisting with upgrades and implementations.
Role type
Senior IC support engineer (Microsoft environments)
Builds
Client IT infrastructure stability and functionality
Domain
Managed Services Provider (MSP) / Microsoft Enterprise
Deliverable
client delivery
Required skills
Level 2/3 troubleshooting, Microsoft 365 administration, Intune management, Entra ID/Azure AD administration, Windows Server management, Windows 10/11 support, networking fundamentals, patching, backups, endpoint security, system maintenance
Preferred skills
Microsoft or IT certifications
Technologies
Microsoft 365, Intune, Entra ID, Azure AD, Windows Server, Windows 10, Windows 11
Responsibilities
Own complex technical issues through to resolution, support client infrastructure, assist with upgrades and implementations, handle Level 3 escalations, perform patching, backups, and system maintenance
Seniority
Senior, hands-on IC