Team Manager - Cloud Managed Services
Core
Lead a high-performing team of consultants to ensure consistent, high-quality outcomes for Life Sciences customers using Veeva Vault applications.
Role type
Senior Team Manager, Cloud Managed Services
Builds
Operational excellence and service delivery for global pharmaceutical and biotech organizations
Domain
Life Sciences / SaaS / Cloud Managed Services
Required skills
Team leadership, resource planning, hiring, customer escalation management, contract expansion, analytical problem-solving, critical thinking, written and verbal English
Preferred skills
Life Sciences environment experience, cloud operations, SaaS solutions, Managed Services models, Veeva Vault, enterprise cloud platforms (CRM/ERP)
Technologies
Veeva Vault, Cloud platforms
Responsibilities
Manage and grow a team of consultants on the Veeva platform; lead team resource planning and professional growth; own the hiring process for consultants; coordinate communication between implementation and Managed Services teams; serve as a leadership contact and escalation point for customers; work with customers to expand contract offerings
Seniority
Mid-Senior, hands-on IC with leadership responsibilities