Ombudsfunctionaris
Core
Independent ombuds function providing a confidential, low-threshold contact point for staff and students at the University of Amsterdam to discuss complex situations, dilemmas, and complaints, while advising the Board of Governors on structural improvements.
Role type
Senior IC Ombuds Functionary
Builds
Confidential advisory services, mediation, and independent reports on organizational patterns and structural issues
Domain
Higher Education / Organizational Development / Conflict Resolution
Required skills
Independent advisory, conflict mediation, translating individual signals to organizational insights, whistleblower handling, impartiality, confidentiality, stakeholder management, report writing, structural analysis
Preferred skills
Experience in ombuds roles within higher education, mediation training, knowledge of social safety and complaint structures
Technologies
None stated
Responsibilities
Listen to and advise staff and students on reported signals, dilemmas, problems, complaints, or grievances; refer parties to appropriate internal or external institutions; mediate between parties; conduct independent research and provide recommendations to the Board of Governors; signal recurring patterns and structural bottlenecks; contribute to annual reports on social safety and well-being; maintain professional development through training and supervision
Seniority
Senior, hands-on IC