Full-Time Customer Service Representative (Urgently Hiring)
Core
Provide exceptional support to customers via phone, email, or chat to resolve inquiries and concerns.
Role type
Customer Service Representative
Builds
Customer experience and satisfaction for clients across healthcare, retail, government, and financial services
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, multitasking, empathy
Preferred skills
Outbound sales experience, CRM software experience, bilingual/multilingual skills, upselling or cross-selling experience
Responsibilities
Assist customers by phone, email, or chat; Respond to customer inquiries accurately and efficiently; Resolve customer concerns with professionalism and empathy; Maintain detailed and accurate customer records; Process requests and follow established procedures; Meet quality and productivity goals; Work collaboratively with internal teams to resolve customer issues
