Call Center Representative (FULL-TIME)
Core
Provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for commercial and public sector clients.
Role type
Customer Service Representative (Call Center)
Builds
Customer experience solutions for clients in healthcare, retail, government, education, telecom, technology, e-commerce, and financial services.
Domain
Business Process Outsourcing (BPO) / Customer Experience (CX)
Deliverable
client delivery
Required skills
Active listening, troubleshooting basic technical issues, account management, data entry, conflict resolution, multitasking, time management, problem-solving, empathy, confidentiality adherence
Preferred skills
Contact center experience, government program support experience
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Windows-based applications, company CRM/systems
Responsibilities
Handle inbound and outbound customer interactions, troubleshoot basic technical issues, process customer requests and account updates, research information across multiple systems, escalate complex concerns, adhere to client-specific processes and compliance requirements, maintain detailed documentation
Seniority
Entry-level to Individual Contributor