Medewerker Frontoffice KCC
Core
Front office professional serving as the municipality's first point of contact, handling citizen inquiries via phone, email, social media, and in-person visits to provide information and process administrative requests.
Role type
Front office customer service agent
Builds
Municipal services and administrative processes for citizens
Domain
Public sector / Municipal administration
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (phone, email, social media), administrative processing, information retrieval, public relations
Preferred skills
Webcare experience (Facebook, Instagram, WhatsApp), problem-solving, teamwork
Technologies
Knowledge information systems, social media platforms
Responsibilities
Answering customer questions via call center, processing inquiries from email and social media, providing information to citizens, processing administrative requests in systems, receiving visitors in the public hall
Seniority
Junior to Mid-level, hands-on IC