Customer Service Agent
Core
Handle customer contacts across telephone, email, and chat channels to resolve inquiries, process orders, and manage complaints for automotive parts and accessories.
Role type
Customer Service Agent
Builds
Customer support interactions and order fulfillment for AutoZone stores and website
Domain
Retail / Automotive parts
Deliverable
product features
Required skills
Verbal and written communication, bilingualism, basic computer software, order processing, complaint handling, performance reporting
Preferred skills
Customer service experience, call center knowledge, self-direction
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