IT ServiceDesk Medewerker bij FOD BOSA
Core
First-line IT service desk support for federal government services, handling incidents, access rights, and portal registration issues via phone, email, and ServiceNow.
Role type
Junior IT Service Desk Specialist (Intern)
Builds
IT support services for citizens, businesses, and government agencies
Domain
Public Sector / IT Service Management
Required skills
ITIL processes, ServiceNow, technical diagnostics, incident management, access rights management, documentation creation
Preferred skills
English (technical), MS Office, Internet, Outlook, French
Technologies
ServiceNow, MS Office, Internet, Outlook
Responsibilities
Provide customer support via phone, email, and ServiceNow; register and resolve incidents within SLA; perform initial technical diagnostics; assist customers with access rights; escalate complex issues; update knowledgebase and CRM systems; create internal documentation like FAQs.
Seniority
Intern
