Senior Customer Solutions Manager
Core
Guide large-scale AWS customers through multi-year cloud adoption journeys, ensuring cross-team collaboration to deliver operational, educational, and governance outcomes.
Role type
Senior Customer Solutions Manager (Account Management)
Builds
Customer cloud adoption roadmaps, executive briefing sessions, and workload migration transitions.
Domain
Cloud Computing / Enterprise IT Transformation
Deliverable
client delivery
Required skills
Large-scale IT/digital transformation leadership, senior customer-facing account management, executive-level communication, organizational governance, cloud service implementation, market trend analysis, stakeholder negotiation, change management.
Preferred skills
PMP certification, SCRUM/Agile certification, SAFe certification.
Responsibilities
Shepherd customers through stages of AWS adoption; drive collaboration between Sales, Support, Solutions Architecture, and Professional Services; translate strategic account plans into executable actions; execute education plans and go-live events; evangelize AWS services to drive adoption.
Seniority
Senior, hands-on IC