Complex Claims Advisor
Core
Manage a diverse portfolio of large, complex, and high-value commercial claims, including a strong proportion of public liability claims, while resolving escalated matters and disputes.
Role type
Senior technical claims advisor
Builds
Fair outcomes for customers facing challenging situations while balancing commercial and risk considerations
Domain
Insurance / Commercial claims / Public liability
Deliverable
client delivery
Required skills
Complex claims management, Public liability expertise, Negotiation, Dispute resolution, Problem-solving, Coaching
Preferred skills
Leadership experience, Tertiary qualification in business
Responsibilities
Manage major loss and complex claims, Resolve escalated and disputed claims, Engage with formal dispute resolution processes, Act as a trusted technical advisor and mentor to colleagues
Seniority
Senior, hands-on IC with mentorship responsibilities