FR - Chef(fe) de Réception (H/F/X)
Core
Supervise daily front desk operations to ensure a warm, personalized, and professional guest experience from arrival to departure.
Role type
Front Office Manager
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, scheduling, VIP guest management, complaint resolution, upselling, performance metrics analysis, administrative and financial operations
Responsibilities
Supervise and coordinate daily front desk activities, manage staff schedules and task allocation, handle VIP guest requests and special demands, resolve guest complaints professionally, collaborate with hotel departments for seamless communication, track performance and satisfaction indicators, and manage administrative and financial front desk operations.
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