Gerente De Soporte Tecnico / Inglès Fluido
Core
Lead the end-to-end operation of managed support and service continuity, ensuring SLA compliance, incident resolution, and customer satisfaction.
Role type
Senior Managed Services Support Manager
Builds
Managed IT services, cloud operations, and support platforms
Domain
IT Operations / Managed Services / Cloud
Required skills
Team leadership, SLA/KPI management, Incident & Problem Management, Root Cause Analysis (RCA), Capacity Planning, Cloud Operations, ITSM/ITIL processes, Stakeholder Management
Preferred skills
DevOps practices, CI/CD, Observability, FinOps, Security Operations
Technologies
Microsoft Azure, Microsoft 365, Entra ID, Dynamics 365, Power Platform, ITSM tools
Responsibilities
Lead Help Desk (L1/L2/L3) and Cloud services operations, Manage critical incidents and escalations, Drive standardization, automation, and continuous improvement, Manage operational risks and client relationships
Seniority
Senior, hands-on IC with management responsibilities
