Klantenadviseur Ziekenfonds
Core
First point of contact for members regarding reimbursements, membership, and insurance questions via phone, email, and chat.
Role type
Customer service advisor (health insurance)
Builds
Member support and insurance administration
Domain
Health insurance / Social welfare
Deliverable
client delivery
Required skills
Active listening, clear communication, problem-solving, administrative accuracy, proactive sales identification
Preferred skills
Prior experience in telephone customer service
Technologies
Modern customer management systems
Responsibilities
Answer member questions via phone, email, and chat; provide clear solutions; identify and pursue commercial opportunities; maintain accurate administrative records; follow training to ensure up-to-date information
Seniority
Entry-level to Junior
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