Senior Customer Service Officer - United Overseas Bank
Core
Handle customer inquiries via phone, email, and social media while resolving banking issues and guiding users on digital tools.
Role type
Senior Customer Service Officer
Builds
Customer support interactions and self-service adoption
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Empathy, Case management, Escalation handling, Regulatory compliance
Responsibilities
Respond to customer inquiries across multiple channels, Resolve customer issues and escalate complex cases, Guide customers on banking services and digital tools, Document interactions in case management systems, Collaborate with internal teams for seamless resolution
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