Legal Specialist
Core
Senior legal specialist representing the company as a legal proxy before PROFECO, courts, and administrative authorities to resolve consumer complaints and reduce legal backlogs.
Role type
Senior IC legal operations specialist (consumer risk)
Builds
Legal resolutions and settlements for consumer complaints
Domain
Consumer protection law and regulatory compliance
Deliverable
client delivery
Required skills
Legal representation before administrative authorities, strategic decision-making on case resolution (settlement vs litigation), root cause analysis of operational failures, contract review, KPI tracking
Preferred skills
Experience in e-commerce, automotive, fintech, or retail sectors
Technologies
Excel, Google Sheets, Generative AI for legal work
Responsibilities
Appear as legal proxy in hearings and negotiations before PROFECO and courts; Decide whether to settle, waive, or litigate each case assuming financial exposure; Reduce backlog of open consumer complaints; Identify operational root causes of recurring claims; Review and elevate legal files and analyses from junior team members