Product Manager
Core
Own the customer-facing support experience, rebuilding the support journey and shipping AI-powered conversational experiences to resolve customer intents instantly.
Role type
Senior Product Manager (Customer Support & Conversational AI)
Builds
Self-service tools, conversational AI assistants, and automated support journeys for millions of customers.
Domain
Fintech / Cross-border payments / Customer Support
Deliverable
product features
Required skills
Consumer product experience, Data analysis (SQL, Python), LLM familiarity, Design thinking
Preferred skills
Experience in Servicing, Ops, or Support domains
Technologies
SQL, Python, LLMs
Responsibilities
Lead the FAQ, Self Services & Wise Assistant roadmap; Design and execute A/B experiments to rebuild the support experience; Partner with Content Design and Engineering to ship AI-powered conversational experiences.
Seniority
Senior, hands-on IC
