Junior 1st Level Supporter (w/m/d) 80-100%
Core
Provide first-level customer support via phone and email, with a specific focus on billing and invoicing inquiries for small and medium-sized enterprises (SMEs).
Role type
Junior 1st Level Supporter
Builds
Customer support operations and billing processes for bexio's SME client base
Domain
SaaS / Business Software / Customer Support
Deliverable
client delivery
Required skills
Customer service, phone support, email support, billing/invoicing, problem classification, process optimization
Preferred skills
English, Italian, French
Responsibilities
Answer customer inquiries via phone and email, resolve billing-related issues, classify and escalate complex requests, participate in team meetings and training, contribute to process optimization projects
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