Remote Applications Specialist (Patient Monitoring)
Core
Provide telephone and remote clinical application support for Patient Care Monitoring Systems, troubleshooting complex issues and managing escalations to resolution.
Role type
Senior clinical applications support specialist (nursing)
Builds
Patient Care Monitoring Systems (PCMS) support services
Domain
Healthcare technology / Patient monitoring
Deliverable
client delivery
Required skills
Nursing clinical expertise, advanced remote access troubleshooting, clinical application knowledge, data entry accuracy, on-call availability
Preferred skills
5+ years clinical experience, 3+ years clinical phone support experience
Technologies
Remote access technologies, call center tools
Responsibilities
Resolve complex clinical application issues via phone and remote access, manage escalations to resolution, maintain accurate data entry in required systems, participate in on-call rotation, provide product improvement feedback to product management
Seniority
Senior, hands-on IC



