Loyalty Product Manager (m/w/d)
Core
Operate and evolve the digital loyalty program for a building materials and DIY retailer, ensuring system stability and continuous improvement.
Role type
Product Manager (Loyalty Systems)
Builds
Loyalty program (points, coupons, promotions) integrated with POS, App, E-Commerce, and CRM
Domain
Retail (Building materials, Wood, Tiles, DIY)
Required skills
Product ownership, operational system management, incident/problem/release management, stakeholder coordination, data quality assurance, backlog prioritization
Preferred skills
Loyalty, CRM, or SaaS system experience, technical interface knowledge
Technologies
POS, App, E-Commerce, CRM, BI/Data Services
Responsibilities
Ensure operational stability of the loyalty system (points, redemption, coupons), monitor system health and manage incidents, maintain data quality across system interfaces, translate requirements into user stories and prioritize the backlog, oversee reporting processes, coordinate external service providers
Seniority
Mid-level, hands-on IC