Remote: IT Service Delivery Manager (m/w/d)
Core
Strategic IT service delivery management for the public sector, ensuring high availability, efficiency, and customer satisfaction while managing SLAs and stakeholder expectations.
Role type
Senior IT Service Delivery Manager
Builds
IT services and operational processes for government clients
Domain
Public sector IT / IT Service Management
Required skills
IT Service Delivery Management, ITIL 4, SLA Management, Availability Management, Capacity Management, IT Service Continuity Management, Stakeholder Management, Budget Management
Preferred skills
ITIL 4 Foundation certification, complex regulated environment experience
Technologies
ITSM tools, OpenUp
Responsibilities
Act as the central contact for clients, leading strategic advice and escalation management; Lead and coordinate internal technical teams and external partners; Define, monitor, and guarantee Service Level Agreements (SLAs); Drive continuous improvement in service quality and process efficiency; Manage central ITSM processes including Availability, Capacity, and Continuity Management; Ensure economic and budget-compliant delivery of IT services.
Seniority
Senior, hands-on IC