Senior Service Engineer
Core
On-site maintenance, repairs, troubleshooting, and upgrades for advanced microscopy systems and instruments in the life sciences and diagnostics sector.
Role type
Senior Service Engineer (Field)
Builds
High-quality service activities ensuring cost-effective, timely, and high-quality customer service for microscopy and imaging systems.
Domain
Life sciences, diagnostics, biotechnology, microscopy, imaging
Deliverable
physical/clinical work
Required skills
Advanced technical specialization, troubleshooting, on-site maintenance, repairs, upgrades, remote technical support, technical feedback, compliance with service processes, documentation, collaboration with sales and shared services, training and knowledge transfer
Preferred skills
Aftermarket service operations experience, commercial mindset, business and service management systems proficiency
Technologies
SAP R/3, Microsoft Office
Responsibilities
Deliver on-site maintenance, repairs, troubleshooting, upgrades, and remote technical support; improve product reliability by providing technical feedback and sharing field insights; ensure compliance with service processes and documentation standards; collaborate with Sales and Shared Services; support training and knowledge transfer activities
Seniority
Senior, hands-on IC