Service Delivery Manager
Core
Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments, ensuring compliance with SLAs and KPIs.
Role type
Senior IC Service Delivery Manager
Builds
Cloud infrastructure services for enterprise or government clients
Domain
Cloud Infrastructure / IT Operations
Required skills
Oracle Cloud Infrastructure (OCI) management, Incident management, Change management, Vendor management, Capacity planning, Disaster recovery, ITIL processes, Stakeholder management
Preferred skills
Oracle Identity and Access Management (IAM), Oracle Database Administration, Cloud Monitoring, ServiceNow, ITIL Foundation Certification
Technologies
Oracle Cloud Infrastructure (OCI), ServiceNow
Responsibilities
Manage day-to-day operations and support of OCI environments, Monitor service performance and ensure compliance with SLAs, Lead incident, problem, and change management activities, Coordinate with vendors and internal stakeholders, Drive continuous service improvement initiatives, Prepare and present service reports and operational reviews, Ensure cloud infrastructure security and compliance, Support capacity planning and business continuity, Lead and mentor operations teams
Seniority
Senior, hands-on IC
