Customer and Stakeholder Manager
Core
Key link between Downer, clients, local businesses, community groups, and residents in the Gisborne region to ensure projects and maintenance activities are delivered with the community front of mind.
Role type
Customer and Stakeholder Manager
Builds
Strong relationships and communication plans for infrastructure and maintenance projects
Domain
Infrastructure / Utilities / Community Services
Deliverable
client delivery
Required skills
Relationship building, customer service, stakeholder engagement, communication planning, CRM/RFS systems, negotiation
Responsibilities
Build and maintain relationships with clients, authorities, iwi, businesses, and residents; act as key point of contact for enquiries; develop and manage stakeholder engagement plans; coordinate with operational teams to minimize disruption; manage customer requests and service issues; prepare reports and presentations for stakeholders and management.
