Delivery Manager
Core
Lead the transition of a client portfolio from ratecard-based staffing to managed services using an AI Operating Model.
Role type
Senior Delivery Manager (AI Transformation)
Builds
Managed service contracts and hybrid teams integrating human workers with AI agents
Domain
Technology consulting and services in Finance, Telecom, and Retail
Required skills
Executive relationship management, P&L management, commercial model transformation, AI operations integration, change leadership, team management, contract risk management, outcome-based delivery
Preferred skills
Experience implementing operating models, Generative AI context
Technologies
Matrix OS, AI Operating Model
Responsibilities
Drive portfolio revenue, profitability, and client retention; Build executive relationships with C-level clients; Transform contracts from ratecard to managed services; Implement AI Operating Model and Matrix OS; Manage and develop delivery managers; Lead QBRs and executive rituals; Identify expansion opportunities; Mitigate contract and renewal risks
Seniority
Senior, hands-on IC