Programme Manager
Core
Own end-to-end customer delivery for supply chain software implementations and ongoing service management, leading a team of 12-15 across project management, business analysis, and support.
Role type
Senior Program Manager (Supply Chain Software Delivery)
Builds
Customer implementations and ongoing service delivery for warehouse, transport, and order management platforms
Domain
Supply chain logistics / Enterprise software
Required skills
End-to-end project ownership, P&L management, team leadership (PMs, BAs, Support), supply chain operations knowledge, service management (SLAs, incidents), stakeholder engagement, digital transformation/AI opportunity identification
Preferred skills
Experience with WMS/TMS/OMS platforms, multi-country delivery experience
Technologies
WMS, TMS, OMS
Responsibilities
Manage multiple customer projects across different countries, lead and develop a team of 12-15, oversee post-go-live support and service delivery, coordinate with Product and Development teams, act as senior escalation point for customers, drive improvements to onboarding and support operations
Seniority
Senior, hands-on IC with team leadership