Senior Manager, Advance Services
Core
Lead a team of technical and clinical support specialists to resolve complex, business-critical technical issues for clinical imaging informatics customers, driving recovery and service improvement.
Role type
Senior Manager, Advanced Services (Field)
Builds
Customer recovery plans, operational readiness, and long-term product supportability for clinical imaging environments.
Domain
Healthcare technology / Clinical Imaging Informatics
Deliverable
client delivery
Required skills
Enterprise IT infrastructure management, complex application troubleshooting, team leadership, performance management, cross-functional collaboration, technical triage, fault isolation, escalation management, process improvement.
Preferred skills
Clinical imaging informatics, Radiology Informatics, Enterprise Imaging, PACS, DICOM, HL7, VMware, Oracle, Windows Server, Citrix, Epic, cloud-hosted healthcare platforms, performance engineering.
Technologies
VMware, Oracle, Windows Server, Citrix, Epic, SQL Server, AWS, Cisco
Responsibilities
Lead and develop a team of Advanced Services specialists; Serve as technical leader for complex customer environments; Direct on-site interventions and executive customer escalations; Establish best practices for technical triage and operational readiness; Identify recurring technical trends to improve supportability.
Seniority
Senior, hands-on IC with leadership
