Medical Customer Service Representative
Core
Provide compassionate, high-quality support to patients via phone, email, and chat, handling appointment scheduling, billing inquiries, and service information.
Role type
Bilingual customer service representative (patient-facing)
Builds
Patient support workflows and appointment coordination
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, CRM system usage, appointment scheduling, billing support, HIPAA compliance, remote work reliability
Preferred skills
Healthcare experience, medical reception background, insurance verification knowledge
Technologies
CRM Systems, Slack, Zoom, Google Workspace, Email & Chat Platforms, Scheduling Systems
Responsibilities
Respond to patient inquiries via phone, email, and chat; Schedule, confirm, and reschedule patient appointments; Provide accurate information on services, billing, and insurance; Maintain accurate patient records within CRM systems; Ensure HIPAA compliance and data privacy; Coordinate with internal teams to resolve patient concerns
Seniority
Entry-level to Mid-level, hands-on IC