Technischer Instruktor / Support Wärmepumpen (w/m/div.) REF295358S
Core
Technical instructor and support specialist for heat pump systems, providing technical support to distributors, team leaders, and end customers while training partners and managing remote services.
Role type
Senior technical instructor and support specialist (HVAC/Heat Pumps)
Builds
Remote service infrastructure, technical training programs, and support workflows for Buderus and Bosch heat pump products
Domain
HVAC industry, renewable energy, and technical training
Required skills
Technical support for heat pumps, training and curriculum development, remote service management, coordination of field and recall campaigns, damage case handling, technical troubleshooting, stakeholder management with suppliers and customers, international communication, travel readiness
Preferred skills
Experience with Buderus and Bosch product portfolios, knowledge of fossil and renewable energy systems, ability to develop and deliver technical courses, familiarity with remote service systems
Technologies
Remote service systems, heat pump control systems, training management tools
Responsibilities
Provide technical support to distributors, team leaders, and end customers; train partner companies on technical topics; build and maintain remote service infrastructure; coordinate field and recall campaigns; handle damage cases and warranty claims; conduct technical investigations and reporting; develop and deliver technical training courses; manage the training facility; participate in marketing events and industry associations; travel domestically and internationally as needed
Seniority
Senior, hands-on IC with training and support responsibilities